Care Instructions
How do I take care of my jewellery?
9ct Gold
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order.
Sterling Silver
Gently rub the surface with the cloth included in your order.
Do you have a warranty?
as the items are sold as seen we don’t have a warranty but please contact us if there is any issues. Custom pieces sales are foam.
Please note: contacting us regarding jewellery you have bought does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you create custom pieces?
Yes we can create pieces from customers old gold and silver, if you also have. Piece in mind you wish making please use the contact form
Shipping & Returns
International Shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 2 - 3 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Sourcing & Materials
Sustainable sourcing
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain. We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
Slow made
the creator of Love and Luck - Ella masters is a full time career to her disabled daughter so the business is fitted around 24/7 care duties, it’s important that every aspect from photographing, making to sourcing is deliberately considered, as juggling responsibility changes day to day. It’s important to create and work with purpose
Passion
Antique and vintage jewellery is one of Ella’s first loves so she goes out of her way to restore and clean every pieces that is sold. She has trained as a metalsmith, with a fondness for the warmth and timelessness of gold jewellery.